How can I find out more information about a product?
Please see individual product pages. If you have any other questions or thoughts, let us know by emailing firstname.lastname@example.org.
What age ranges are The Boks Company for kids products suitable for?
Our playhouses are suitable for kids 2 years and up, with adult supervision.
How long will the playhouses last?
Our playhouses are designed to last longer than most cardboard playhouses, with sturdier corrugate and secure clips. As with any toy though, the way kids interract with it will determine how long it lasts. Exposure to rougher play or many children overtime, may cause some wear and tear.
Are your products recyclable?
Yes! 100%. It’s a feature that we’re very proud of and one of our key selling points. Can I sell the products on my own site? We are open to collaboration and partnerships. Please contact email@example.com.
Where does The Boks company ship?
The Boks Company currently ships to Canada and the United States. If you do live outside of North America, please contact us and we’ll make special arrangements. Shipping costs and times may vary.
How long will it take to ship?
Shipping within North America may take 7-10 business days. We’ll send a tracking number so you can watch your package’s journey. Standard shipping is fulfilled by FedEx.
Are taxes and duties included in my order total?
Yes. If your order is subject to duties, taxes, or related fees, you'll be charged at checkout (you won’t need to pay anything extra when your package is delivered). We collect the amount for sales tax and duty at checkout and our shipping partner will pay them when your order is cleared through customs.
When will my order ship?
1. You place your order online at thebokscompany.ca.
2. Processing takes 1 to 2 business days.
3. FedEx handles delivery. You’ll get a shipment notification email with a tracking number as soon as your package ships.
I'm having problems with the tracking.
The carrier takes 1-2 business days to register your shipment status. Please drop us a note at firstname.lastname@example.org if we can assist if any issues. My shipping address is incorrect. Please email email@example.com.
Can I pick up my order?
Order pick-up can be arranged, please email firstname.lastname@example.org.